Terms and conditions

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All prices shown on the web site include VAT

The prices and availability indicated in this catalog are intended as long as stocks last and are subject to variations due to market requirements or other reasons. Discounts, coupons and promotions are never combined. The images shown on the website are entirely indicative and may differ significantly from the product actually available.

Validity of prices and order confirmation via email

By sending the order form you will receive an automatic order confirmation via email that does not constitute a formal acceptance of the order. The price applied will be the one fixed at the time of the order. In case of lack of products due to stock errors the customer will be contacted as soon as possible.

Responsibility

It is to be understood that Erika Dursi’s Farm does not assume any responsibility regarding the use that the customer intends to make of the purchased goods. In the event of defective or damaged goods, Erika Dursi’s Farm will have the sole responsibility of replacing it at its own discretion. In no case will Erika Dursi’s Farm be held responsible for lost earnings due to the impossibility of using the purchased products.

Return of goods and right of withdrawal

In compliance with the provisions of Legislative Decree 206/2005 implementing Directive 97/7 / EC relating to consumer protection, the person who purchases products from Erika Dursi’s Farm for purposes that can be considered unrelated to his professional activity, has the right to return the purchased products and request the replacement of the goods or the full refund communicating this decision by registered mail within 10 working days from the date of receipt of the package. The shipping costs for returning the purchased products are the sole responsibility of the buyer.

Communication can also be via fax or telegram, as long as the decision to exercise the right of withdrawal is confirmed by registered letter with acknowledgment of receipt within the following 48 hours. The registered letter must contain a photocopy of our receipt accompanying the products.

Once received the registered letter, you will be contacted and will receive an authorization number. This number must be quoted in the document accompanying the goods. Everything must be sent back, in its original packaging and intact to the following address: Azienda Agricola Erika Dursi, Via Strada D n. 38, 87073 Oriolo (CS) Italy.

The reimbursement will take place, as required by law, as soon as possible, but within a maximum of thirty days from receipt of the returned goods. The replacement of defective products or items sent by mistake will be possible if returned within 15 days from the delivery date and provided they are complete in their entirety and in an unopened package.

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